Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@bboverstockparts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@bboverstockparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bboverstockparts.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@bboverstockparts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@bboverstockparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bboverstockparts.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@bboverstockparts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@bboverstockparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bboverstockparts.com.
Effective Date: [01/01/2026]
BBOverstockParts.com sells new surplus/overstock parts and related items. Please review this policy carefully before purchasing, especially for items where fitment depends on model/serial/part number.
U.S. Only Shipping & Returns (Including Alaska & Hawaii)
• We ship within the United States only, including Alaska and Hawaii.
• We only accept returns shipped from within the United States (including Alaska and
Hawaii).
• We do not accept international returns at this time.
1) Return Request Window
• Return requests must be submitted within 30 days of delivery (based on carrier tracking marked “Delivered”).
• If approved, returns must be shipped back within 14 days of RMA issuance.
2) Return Eligibility & Item Condition
To be eligible for a return, items must be:
• Unused, uninstalled, and unmodified
• Returned in the original packaging with all manuals, inserts, hardware, accessories, tags, and included materials
• In resalable condition (no damage, heavy handling marks, grease/oil, writing, or missing components)
Packaging note: Do not place shipping labels/tape directly on manufacturer packaging. Use an outer shipping box when possible. Returns may be reduced or refused if the product packaging is damaged or used as the shipping carton.
3) Electrical / Electronic Items (Sealed Rule)
Because electrical/electronic components often cannot be resold once opened:
• Electrical/electronic items are returnable only if factory-sealed and unopened.
• Opened or installed electrical/electronic items are not eligible for return, except
where required by law or if the return is due to our error (wrong item shipped) or verified damage/defect on arrival reported within the timeframe in Section 9.
4) Final Sale Items
The following are final sale and not returnable (unless defective on arrival or sent in error):
• Items marked Clearance, As-Is, or Final Sale
• Special-order items (if applicable)
• Any item that has been installed, used, modified, or is missing serial/ID labels
5) Fitment / Wrong Part Ordered
You are responsible for confirming compatibility (part number, model/serial, measurements, etc.) before ordering.
• Returns due to wrong part ordered, does not fit, no longer needed, or ordered by
mistake are treated as buyer’s remorse returns.
• Installed parts are not returnable, even if they did not resolve the issue.
If you want help verifying a part before purchase, contact us with the model/serial and part number(s) and we’ll do our best to assist.
6) Return Authorization Required (RMA)
All returns require an RMA before sending anything back. Returns sent without authorization may be refused and/or returned to sender.
To request an RMA: email support@BBOverstockParts.com with:
• Order number
• Item(s)/part number(s)
• Reason for return
• Photos (required for damage/defect/incorrect item claims)
7) Return Shipping Costs (Including Alaska & Hawaii)
Return shipping responsibility depends on the reason for return:
Customer pays return shipping for:
• Wrong part ordered / does not fit /
• Changed mind / no longer needed
• Ordered duplicate / ordered by mistake
We cover return shipping for:
• Our error (wrong item shipped)
• Verified damaged/defective items reported within 7 days of delivery (photos required)
Alaska & Hawaii note: Return shipping from Alaska/Hawaii can be significantly higher. For buyer’s remorse returns, the customer is responsible for return shipping costs from Alaska/Hawaii as well.
We recommend using a trackable shipping method. You are responsible for the return until it is received by our returns team.
8) Restocking / Condition Fee
To keep pricing competitive on surplus/overstock inventory:
• A restocking/processing fee of up to 15% may apply for returns that are opened/handled but still resalable, returns with missing packaging/inserts, or returns received in non-resalable condition.
• No restocking fee applies when the return is due to our error.
If an item is returned installed/used or otherwise non-resalable, the return may be refused or may receive a reduced refund.
9) Damaged, Defective, or Incorrect Items (Report Within 7
Days)
If your order arrives damaged, defective, or incorrect:
• Contact us within 7 days of delivery
• Include photos of:
o The item
o The packaging (inside + outside)
o The shipping label (if applicable)
• Keep original packaging for possible carrier inspection
After verification, we will provide a resolution such as replacement (if available) or refund.
10) Refunds
• Refunds are issued to the original payment method within 5–7 business days after the
return is received and inspected.
• Original shipping charges are non-refundable, unless the return is due to our error.
• Expedited shipping (if purchased) is non-refundable.
11) Exchanges / Store Credit
We generally do not offer direct exchanges due to inventory variability. If you need a different item:
• Return the original item (if eligible) and place a new order, or
• Request store credit (subject to eligibility)
12) Lost Packages / “Delivered but Not Received”
If tracking shows “Delivered” but you did not receive the package, notify us within 7 days of the delivery scan. We will assist with the carrier claim process and next steps.
Freight / Oversize (LTL) Shipments — Important Terms
Some items ship as Oversize or via LTL Freight (palletized freight) due to size/weight or
packaging requirements.
13) Freight Delivery Basics
• Freight deliveries are typically curbside delivery. “Inside delivery” is not included
unless explicitly purchased/arranged.
• A delivery appointment may be required. You must provide a valid phone number and be available.
• Missed appointments, re-delivery, storage, address changes, reconsignment, liftgate,
limited access, or other carrier accessorial fees may be charged by the carrier and are the customer’s responsibility unless due to our error.
14) Freight Inspection Requirements (This Protects You)
At delivery, before signing:
• Inspect the pallet/crate/packaging and item for damage
• Count pieces and check for visible issues
• Write any damage or shortage clearly on the delivery receipt/BOL (examples:
“corner crushed,” “shrink wrap torn,” “1 box missing,” etc.)
• Take photos of the pallet and damage before and after unwrapping
If there is significant visible damage: you may refuse delivery only after documenting it and contacting us as soon as possible, so we can advise next steps and support a carrier claim.
15) Concealed Freight Damage
If damage is not visible at delivery but discovered during unboxing:
• Notify us within 48 hours of delivery with photos of the item and all packaging/materials
• Keep all packaging, pallet/crate, and materials (carriers may require inspection)
Claims may be denied by carriers if damage is not reported within required timeframes or if packaging is discarded.
16) Freight Returns & Refunds
Freight/oversize returns must meet all standard eligibility requirements
(unused/uninstalled/unmodified, resalable condition) and:
• Must be returned properly palletized/secured (banded/strapped/shrink-wrapped) to
prevent transit damage
• Must use the return instructions provided with the RMA Freight return shipping costs:
• For buyer’s remorse returns (wrong part, does not fit, no longer needed), the customer is responsible for all return freight costs and any carrier fees.
• If the return is due to our error or verified damage/defect reported on time, we will
coordinate the return and/or replacement.
Refused freight shipments (non-damage reasons):
If a freight shipment is refused for reasons other than verified damage or our error, any refund
may be reduced by outbound freight costs, return freight costs, and applicable
restocking/processing fees.
17) Non-Returnable Items (Examples)
Installed/used parts, opened electrical/electronic components, fluids/chemicals/hazardous
materials, items missing serial/ID labels, gift cards, and final-sale items.
18) Return Address
Returns must be sent only to the return address provided with your RMA instructions.
Return Address: [Insert U.S. warehouse/returns address]
19) Limits of Liability
We do not reimburse labor, diagnostic fees, towing, downtime, rental equipment, or
incidental/consequential costs.
20) Policy Updates
We may update this policy at any time. The version posted at the time of purchase applies to that order.